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Trouble setting up the guide in Window Media Center Edition?

December 1st, 2005 Tony Leave a comment Go to comments

windows mceIf you are receiving the following message when trying to setup a new machine as a PVR with Windows Media Center Edition, the solution is simple albeit not obvious:

Guide listings could not be retrieved. Internet connection failure

Details: Unknown discovery service error. Code: 14

Would you like Media Center to try again?

The error message is so deceiving. The actual problem is that you haven’t set the clock on the machine. In my case it was set to January 1, 2004. I set the clock and continued downloading my local listings. I really thought Microsoft was getting wise and starting to produce meaningful error messages but apparently not.

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  1. Kuki
    August 30th, 2007 at 23:16 | #1

    I had to select different country than I live in (I didn’t have example postal code listed) and don’t forget to enter postal code in XXX XX format with space!!!

  2. Ramprasad
    September 3rd, 2007 at 15:34 | #2



  3. brian
    September 5th, 2007 at 13:10 | #3

    That’s the solution for Error Code 14 but has anyone got any ideas for Error Code 4 that I’m getting

    I’ve already checked time-sync and that doesn’t resolve


  4. HHH
    October 12th, 2007 at 15:08 | #4

    I had the issue of being off by an hour, and found this blog. However, none of the suggests seemed to work for me though. For my case, when I turn off DST and the time sync, my time would revert back when I restarted the computer. Then I thought, “Could Media center be looking at some other clock, like the BIOS, instead of the time display on the task bar?” So, testing it out, I rebooted and went into the BIOS, and sure enough, the time there was wrong. I changed that, and my media center works now w/ the right time. I even have DST turned on.

    Here are my steps, in case anyone is interested.

    1. turn off the time sync (you can leave DST if you want)
    2. reboot the computer and go into the BIOS (could be F2, F5, F8 or whatever it is. Mine’s was F2)
    3. modify BIOS date, save and exit
    4. restart Windows and verify by turning on Media Center

    Hope that helps!

  5. Riddhish Ruparelia
    October 12th, 2007 at 17:16 | #5

    Hi everyone, finally found a great website, I have Guide Isuue in MCE and guide is off, I have one question that even i am living in baltimore GMT -5 Eastern Time, My Computer Clock Shows the Time 9:14 instead of 6:14, Please help me with the issue.

  6. Brianc
    October 19th, 2007 at 02:05 | #6

    Hi – ref my problem below
    I’m wondering if Media Center has lost the URL of where it’s supposed to be downloading EPG from does anyone know where this info is held (Registry Loc or File Loc) and the URL it should be trying. I’ve tried putting the EPG URL in the Browser and it gives the correct response.

    I’m having a nightmare trying to download the MCE2005 TV Guide in both Guide Setup and Guide Refresh I get an Internet Connection Failure message with (Code 4). This used to work fine until 2 weeks ago, I havn’t changed anything on my PC, I’ve tried disabling Firewalls, Spybot and AVG Anti Virus – still comes up with same error. I’m using Netgear Wireless Router and have no other connectivity problems with any other software. The time and date are synched correctly. Any Help would be really really appreciated as I’ve been two weeks without my guide and thinking about scrapping all together and getting a PVR instead !

  7. Allan
    October 29th, 2007 at 14:47 | #7

    System or BIOS clock are not the culprits?
    “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\EPG\discSVC” is showing the correct address?

    Check the default shares. Eg. In IE address, \\pc_name\c$ or \\pc_name\admin$

    Replace pc_name with the name of your pc. (Not sure what’s the name of your pc? Use run “hostname” in a DOS window)

    If you cannot access the shares, check with “net share”. C$, ADMIN$, IPC$ are all listed?

    Then this might be the solution:

    Check Systems log in Event Viewer. See if you get event 2011.
    “The server’s configuration parameter “irpstacksize” is too small for the server to use a local device. Please increase the value of this parameter.”

    I search MS KBase articles for “IRPStackSize” and created a key with value 15 (hex) in my MCE2005.

    My MCE TV Guide is working now.

  8. ericy
    October 31st, 2007 at 20:44 | #8

    k here is a manual fix that i came up with. no need to d/l anything.

    in ur windows “date and time settings” – “time zones” you will change ur timezone to match ur mce guide time.

    for example, my guide was displaying shows 1 hour too early. i changed my time zone from GMT-08:00 to GMT-07:00 to match. now uncheck “automatically adjust clock for daylight savings” and uncheck “automatcically synchronize with an internet time server” in the “internet time” tab.

    the key is to now manual change the time back to the correct one, even tho ur timezone may be off. click ok.

    now open up media center and look at ur guide, all the shows and times are correct again.

  9. d.hoyt
    November 24th, 2007 at 01:10 | #9

    Thank you very much! This solved my problems.

  10. David
    December 9th, 2007 at 19:25 | #10

    I’m having a different problem. The guide will download and all is good, as long as I’m hard wired into my network. As soon as I go wireless, I can’t get the guide anymore. All of my other software works over the wireless, Web, IM, Windows Updates… I’m running a Linksys WUSB54AG with the latest drivers from the vendor. Any help would be appreciated.

  11. Andrew
    January 2nd, 2008 at 18:56 | #11

    Thanks a ton! This solved my problem.

  12. Bob
    January 19th, 2008 at 20:12 | #12

    I have Windows Vista Media Center and I am getting the code 14 error as well. Clocks are fine, time zone is correct. Worked fine for 10 months then stopped. Any connections to Linksys Wireless routers? I have one and will take it out of the mix to see if it has any effect, otherwise no changes in past year.

  13. Adam
    February 12th, 2008 at 18:29 | #13

    Ok, I’m Central Time zone (US) Windows Media Center showed correct time same as Desktop Clock. Guide was incorrect (2 hours ahead) Crazy, I know. I changed the time zone on the desktop to Pacific thinking it would be a long shot. Behold, the Guide displayed correctly with what was playing on each channel; However, the time on the Desktop and Windows Media Center was now 2 hours early. For you people who didn’t follow… My correct time lets say is 5:00pm the the time on the Desktop and Windows Media Center now shows 3:00pm. I then went back and changed the time zone on the Desktop back to Central (done). Now the Desktop shows the correct time (5:00pm) but, Windows Media Center shows 3:00pm. Shut down Windows Media Center and re-open. Worked. Windows Media Center showed the correct time (5:00pm) same as the Desktop (5:00pm).

    Try it it, it might just work for you…

  14. Kate
    February 25th, 2008 at 22:34 | #14

    *** BIG HUG TO YOU *** Just wasted an hour online with a technician who recommended I reset everything Windows Media Center related (original error message was Code:34). During the reset process, got Code 14, googled it and came up with your response. Don’t know how, but when changing the time Sunday afternoon, I’d reset the month, too! Reset the date and ta-da – my Guide has returned. ***BIG HUGE HUGS***

  15. March 6th, 2008 at 04:32 | #15

    Hi this is in response to what raj said to fernan on 2007.
    well puerto rico does have support on the guide.
    fernan the zip code to use is 00901 there you will be given a list of providers for the area of san juan which i believe is the only area supported. they support dish and the local cable providers which are onelink and whtv

  16. bufugufu
    April 2nd, 2008 at 23:11 | #16

    Thank You thank you…..helped me so much. That time sync is a dosey. They don’t have anything like this on MS website.

  17. Will
    April 13th, 2008 at 02:11 | #17

    thanks so much for this post. i never would have figured this out.

  18. Masa
    April 16th, 2008 at 20:44 | #18

    Thanks thats all i have to say.

  19. Mike
    April 28th, 2008 at 11:22 | #19

    I just turned off the autosync for the time/date and it started working…. weird…

  20. Mary
    June 17th, 2008 at 20:41 | #20

    WOW! A very simple fix for a problem that I thought was more complicated! VERY HELPFUL– thanks!!!

  21. LJ
    July 17th, 2008 at 01:36 | #21


    I entered your listed sites into Internet explorer security as Trusted Sites and now the Guide downloads properly (mine was a Vista 64 problem) – I needed the sites to be able to get around that one.


  22. Bob
    August 8th, 2008 at 17:16 | #22

    I was having the same problem, guide off by two hours. I swear to God I set the time zone when I first got the computer, but THAT was the problem.

    Go to your bottom-right-hand corner, on Vista, click, click on change time and settings, click on change time zone, then change your time zone, apply changes…then open your media center, and re-run your guide setup to import the new guide.

    Enjoy the recording of the correct shows.

  23. ChrisP
    August 18th, 2008 at 11:12 | #23

    Found the time issue to be the core problem reset the time manually but the internet time settings are returning an error.. Guess i better search for this related issue elsewhere.

  24. Jasonb
    September 29th, 2008 at 22:32 | #24

    Wow and thank you. Wish I would have found your resolution 3 weeks ago.

  25. Christian
    October 9th, 2008 at 11:33 | #25

    For Puerto Rico, which I’ve had the problem of being unable to download listings for Media Center, FINALLY, after checking this blog twice in one year, I understand how it works.
    Fernan, in the MC options chose USA not PR, and use 00901.
    Then will it work.

  26. Bill
    November 14th, 2008 at 21:48 | #26

    I used to be able to download the guide, then I switched from wired to wireless/WEP. I keep getting the message that I cannot connect to the internet to download the guide, although my browsers work. I am able to download the guide when connecting wireless with no encryption. Any ideas?

  27. TW
    January 26th, 2009 at 20:51 | #27

    It was Norton!!! Now if I could only get it to synch up and turn off the firewall for the five minutes every two weeks that I need to get the guide, I’d be perfect!

  28. Brett
    March 11th, 2009 at 17:18 | #28

    For anyone that has the 1 hour off media center guide problem download the microsoft daylight savings patch and it should fix your problem. I just did it and it worked. So happy :-)

  29. diurnal
    March 14th, 2009 at 19:00 | #29

    I’m on central time and change it to mountain time. Everything works good now. LOL ericy had the fix a year ago.

  30. Jenny
    March 20th, 2009 at 23:53 | #30

    Hey,Brett ~~ which patch?? Is there one for 2009??


  31. jamie
    April 18th, 2009 at 21:36 | #31

    time.windows.com havent updated there clocks yet we are an hour in front of theres at the moment

  32. pam
    April 19th, 2009 at 19:12 | #32

    I kept on having the same code 14 and I finally just turned off my firewall for long enough to download the guideand setup the tv

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